Return and Refunds Policy for ChezLilika.com
Thank you for shopping at ChezLilika.com. We appreciate your trust in our products. Our goal is to ensure your complete satisfaction with your purchase. If, for any reason, you are not satisfied with your order, we are here to help. Please review our return and refund policy below.
- Returns:
1.1 Eligibility:
To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.
1.2 Time Frame:
You have 90 calendar days from the date you received your item to initiate a return.
1.3 How to Initiate a Return:
To initiate a return, please contact our customer service team at chezlilika1505@gmail.com to obtain a return authorization.
Clearly state the reason for your return and provide your order number.
1.4 Shipping Costs:
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
.
1.5 Inspection and Processing:
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.
If the return is approved, we will process the refund to your original method of payment.
- Refunds:
2.1 Eligibility:
Refunds will only be issued for eligible returns in accordance with our return policy.
2.2 Processing Time:
Refunds will be processed within 3 business days after we receive and inspect the returned item.
2.3 Amount of Refund:
The refund will include the purchase price of the item and any applicable taxes.
2.4 Refund Notification:
Once the refund is processed, you will receive an email notification.
- Damaged or Defective Items:
3.1 Inspection upon Receipt:
We strive to provide quality products, but if you receive a damaged or defective item, please contact us immediately at abondima@gmail.com.
3.2 Return Process for Damaged or Defective Items:
Provide detailed information about the issue and include photographs if possible.
Our customer service team will guide you through the return process.
3.3 Refund or Replacement:
We will offer a refund or a replacement for damaged or defective items.
- Contact Information:
If you have any questions or concerns regarding our return and refund policy, please contact our customer service team at chezlilika1505@gmail.com.
Note:
ChezLilika.com reserves the right to update or modify this return and refund policy at any time without prior notice. Please check our website for the most up-to-date information.
